Seoulix Technologies

Enterprise Telephony Features

Discover the tools engineered to help your support, sales, and supervisor teams communicate with premium quality and intelligence.

Interactive Routing Flow

How Calls Stream Through Seoulix Labs

1. Caller Inbound2. Seoulix NodeIVR MENU3. XML ReceptionistSALESAgent Group ASUPPORTAgent Group B

Dynamic DID & Queue Routing

Bind your virtual phone numbers (DIDs) directly to custom agent groups and queues. Distribute incoming calls efficiently using advanced algorithms tailored to your team's size.

Ring-All Policy: Ring all online agent lines simultaneously.
Round-Robin: Deliver calls to agents sequentially to divide work.
Least-Calls: Forward queries to agents with the lowest daily volume.
Custom Priority Priority: Assign weights to supervisors and senior agents.

Visual Routing Tree

1
Incoming Call to +91 8980395256
Verified carrier trunk connection.
2
Route to "Mystery Rooms Sales Group"
Algorithm: Round-Robin distribution.
3
Alert Agent: Mike Chen (Available)
Ringing WebRTC softphone...

IVR Reception Tree Example

Greeting Node

"Welcome to Mystery Rooms. Press 1 for bookings..."

Key 1 pressedForward to Bookings Queue
Key 2 pressedForward to Voicemail Box

Multi-Level Visual IVR

Design multi-level interactive voice responder receptionist branches. Set up custom TTS announcements using Google Wavenet voices, catch DTMF keypress actions, and build automatic fallback routing if agents do not pick up.

Text-to-Speech: Type greetings and generate natural voices.
DTMF Triggers: Forward callers to queues, extensions, or voicemail.
Call-Back Request: Allow callers to request a call back instead of waiting.
Holiday Schedules: Swap to custom business hour routing during events.

AI Speech Intelligence

Transform every voice call into valuable business telemetry. Our AI speech engine transcribes dialogues in real-time, calculates sentiment parameters, and monitors compliance trigger keywords.

Auto-transcription: View dual-channel dialogue transcripts.
Sentiment Gauge: Score call quality from positive to negative.
Trigger Keyword Alerts: Flag keywords like "unhappy" or "refund".
Analytics Dashboard: Chart weekly sentiment patterns for supervisors.

AI Transcription Analytics

Customer (Positive Sentiment)

"The team booking service was incredibly fast, thank you!"

Keyword matched

Keyword: "booking" tracked for CRM integration.

Ready to build your visual call flows?

Talk to our telephony specialists to configure custom trunking connections.

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